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Taqar Consulting Co. L.L.C.Job Description
- Allowances
Telecommunication Allowance, Meal Allowance, Housing Allowance, Medical Reimbursement
- Government Mandated Benefits
13th Month Pay
- Perks Benefits
Free Meals
- Time Off & Leave
Bereavement Leave, Sick Leave, Vacation Leave, Wedding Leave
Description
· Respond to customer inquiries through online chat, email, and other channels, providing high-quality service;
· Handle customer complaints and inquiries, follow up on solutions, and enhance customer satisfaction;
· Record and organize customer feedback, promptly report to relevant departments, and optimize service processes;
· Maintain customer relationships, proactively address customer needs, and increase customer loyalty;
· Complete other customer service-related tasks assigned by supervisors.
Requirements
Educational Requirements: Associate degree or above; exceptional candidates may be considered with less stringent qualifications.
· Experience Requirements: Prior experience in customer service, sales, or related fields is preferred.
· Communication Skills: Proficient in Mandarin with strong verbal expression and communication abilities.
· Service Awareness: Patient and responsible, able to think from the customer's perspective.
· Adaptability: Possesses a certain level of stress resistance and can quickly resolve unexpected issues.
· Office Skills: Proficient in computer use, capable of operating office software, customer service systems, etc.
· Teamwork: Exhibits good team collaboration spirit, follows management, and is proactive.
Language Requirements: Chinese and English

ly nch
HR ManagerTaqar Consulting Co. L.L.C.
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