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· Respond to customer inquiries through online chat, email, and other channels, providing high-quality service;

· Handle customer complaints and inquiries, follow up on solutions, and enhance customer satisfaction;

· Record and organize customer feedback, promptly report to relevant departments, and optimize service processes;

· Maintain customer relationships, proactively address customer needs, and increase customer loyalty;

· Complete other customer service-related tasks assigned by supervisors.

Educational Requirements: Associate degree or above; exceptional candidates may be considered with less stringent qualifications.

· Experience Requirements: Prior experience in customer service, sales, or related fields is preferred.

· Communication Skills: Proficient in Mandarin with strong verbal expression and communication abilities.

· Service Awareness: Patient and responsible, able to think from the customer's perspective.

· Adaptability: Possesses a certain level of stress resistance and can quickly resolve unexpected issues.

· Office Skills: Proficient in computer use, capable of operating office software, customer service systems, etc.

· Teamwork: Exhibits good team collaboration spirit, follows management, and is proactive.

Language Requirements: Chinese and English