• Receive items for warranty from customer.

• Instruct IT technician to troubleshoot items.

• Coordinate with supplier and/or service center schedule for pick up.

• Monitor status of the items. Follow up and ask for update from supplier/service center.

• Update customer of the status of their item.

• Schedule repaired item back to customer.

• Make summary report of all items for warranty.

• Updating paperwork, maintaining documents, and word processing.

• Performing general office clerk duties and errands.

• Creating, maintaining, and entering information into databases.

• Other related tasks that may be assigned from time to time.

• Computer literate

• Accuracy and attention to detail

• Strong communication skills.

• Bachelor’s Degree/College Graduate