Position Title: Team Leader

Location: Onsite - Ebloc 3 Bldg, Geonzon St., Asiatown IT Park, Lahug, Cebu City

Employment Type: Full-Time

Department: Operations

Start Date: ASAP

We are looking for a motivated and experienced Team Leader to manage and support a team of Healthcare Associates in a fast-paced environment. The Team Lead will be responsible for ensuring team performance meets client requirements, maintaining high levels of productivity, and fostering a positive, performance-driven culture.

Key Responsibilities:

• Set clear team goals and motivate team members
• Help to setup an inspiring team environment with an open communication culture
• Oversee daily operations, delegating tasks and setting deadlines
• Identify training needs and provide coaching
• Interact with team members to receive their feedback and help resolve any problems
• Supervise team performance and prepare reports on its metrics
• Encourage high performance, creativity, and risk-taking
• Improve team's productivity
• Administer monthly scorecards to track associates' KPI reliability
• Assist in coordinating PTO requests
• Check process updates and assist new team members with onboarding
• Develop and maintain team-building activities
• Latitude of work is not just for one role
• Handle associates with various roles

• Proven experience in a leadership role for a BPO company
• Strong communication skills both written and oral
• Ability to manage and motivate a diverse group of individuals
• Excellent problem-solving and decision-making skills
• Demonstrate ability to foster a positive and collaborative team culture
• Strong organizational skills and attention to details