The Clinic Operations Coordinator ensures smooth clinic operations by handling schedules, coordinating supplies and deliveries, supporting patient communications, and assisting in marketing efforts. 

This role acts as an all-around coordinator and executive assistant to keep daily clinic tasks running efficiently.

Clinic Operations Coordinator –

1. Clinic Operations & Daily Workflow

• Ensure clinic readiness (cleanliness, equipment, signage).
• Monitor patient flow and manage daily schedules and room assignments.
• Coordinate inventory and clinic supply deliveries with messenger.
• Ensure availability and functionality of basic diagnostic tools.

2. Staff & Task Coordination

• Assist with onboarding and support of admin staff.
• Track attendance and clinic protocol adherence.
• Help resolve immediate staff concerns when needed.

3. Patient Experience & Front Desk Support

• Support front desk in ensuring courteous, efficient service.
• Help handle irate or dissatisfied patients.
• Monitor appointment system and ensure quick response to all inquiries (target: 15 minutes).

4. Finance & Documentation

• Manage daily sales reports, clinic census, and petty cash logs.
• Organize official receipts, professional fee records, and referral logs.
• Ensure timely submission of finance-related reports and reimbursements.

5. Communication & Coordination

• Coordinate with doctors, staff, and external partners.
• Relay updates from Marketing & Operations Head.
• Handle scheduling, referrals, and inter-branch coordination.

6. Quality & Marketing Support

• Monitor service standards and clinic cleanliness.
• Recommend improvements to clinic operations.
• Assist in executing marketing campaigns (text/email blasts, promos, follow-ups). 

7. HMO Coordination & Filing

• Prepare and submit HMO documents and claims.
• Ensure forms and attachments are complete and accurate.
• Coordinate with HMO reps for approvals and follow-ups.
• Track and file all claims properly.
• Assist patients with HMO-related concerns.

• Graduated of any 4-year course
• Work experience in medical field is a plus but not required
• Knowledgeable in Google Calendar, Gmail, Business Suite and MS Office
• Highly Organized with keen attention to details
• Knowledgeable in HMO end to end process (Approval, Filling of Claims, Etc)
• With pleasing personality and willing to be trained.