Customer Support

OutGrowBase

₱500-1K[بالساعة]
عن بعدلا يتطلب خبرةالتعليم غير مطلوبدوام جزئي
مشاركة

تفاصيل العمل عن بعد

البلد المفتوح：الفلبين

متطلبات اللغة：إنجليزية

تقتصر هذه الوظيفة عن بعد على المرشحين في بلدان محددة. يرجى تأكيد ما إذا كنت ترغب في الاستمرار على الرغم من القيود المحتملة للموقع

وصف الوظيفة

الوصف

  • Respond to customer emails within specified timeframes (usually 24-48 hours)
  • Provide detailed, accurate, and professional email responses
  • Research customer accounts and order history to resolve issues
  • Handle billing inquiries, refund requests, and account modifications
  • Create and maintain email templates for common inquiries
  • Forward complex issues to specialized departments
  • Track and monitor email queue metrics and response times
  • Ensure all customer communications follow company tone and style guidelines
  • Document customer feedback and recurring issues for improvement
  • Collaborate with other support channels to ensure consistent service
  • Participate in quality assurance reviews and feedback sessions
  • Maintain knowledge base articles and FAQ resources

المتطلبات

  • Bachelor's degree preferred; high school diploma minimum
  • Exceptional written English skills with proper grammar and spelling
  • Experience in customer service or email support roles
  • Strong attention to detail and analytical skills
  • Proficiency in email management systems and CRM software
  • Ability to explain complex information clearly and concisely
  • Research skills to investigate and resolve customer issues
  • Time management skills to handle high email volumes
  • Professional communication style
اللغة الإنجليزيةخدمة العملاء
Preview

Melissa B

HR ManagerOutGrowBase

أكثر من عشرة ردود اليوم

نشر بتاريخ 23 June 2025

استكشاف وظائف مماثلة

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OutGrowBase

لا تمويل مطلوب

<50 موظف

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