We’re searching for a Call Center Data Analyst (Outbound) who turns outbound call metrics into insights that fuel performance, efficiency, and growth.

About Us

M-Power Solutions is a US-based agency specializing in real estate lead generation and sales. Our team is built on high standards, growth, and empowering each other to succeed. We’re expanding with driven professionals who excel at interpreting data and driving results.

Our Core 4 Values:

• Dedication to Growth — 1% better, every single day
• Dedication to Showing Up — For our clients, our team, and ourselves
• Dedication to Excellence — We set the bar high, then raise it
• Dedication to Empowerment — We help others unlock their full potential

Your Impact

As our Call Center Data Analyst, you won’t just crunch numbers. You’ll:

• Find the story behind the stats
• Spot hidden trends and opportunities
• Deliver insights that shape real-time decisions
• Work directly with leadership to improve campaign strategies
• Help ensure our outbound operations are as smart and efficient as possible

Key Responsibilities

Performance Analysis

• Analyze outbound campaign data (connect rates, conversion rates, call durations, etc.)
• Identify trends, inefficiencies, and red flags before they become problems
• Answer critical questions like:
• Why did contact rates drop this week?
• Are flagged DIDs hurting deliverability?
• Why do certain time blocks convert better?

Reporting Visualization

• Build clear, actionable dashboards using:
• Airtable Interfaces
• Google Sheets (advanced formulas, pivots, charts)
• Deliver weekly and monthly reporting packs to leadership
• Simplify complex data for easy understanding

Optimization and Recommendations

• Recommend improvements to:
• Dialing strategies
• List segmentation
• Pacing logic
• DID management
• Run performance tests (e.g., A/B testing campaign structures or scripts)
• Provide insights that directly impact business outcomes

Collaboration & Back up Execution

• Support Dialer Operations Assistants with campaign setup in CallTools (or similar dialers)
• Be cross-trained to assist with dialer execution when needed
• Collaborate on refining data flows (e.g., webhook integration with Airtable)

• Minimum of 1+ year of experience as a Data Analyst in an outbound call center (3+ years preferred)
• A data-driven mindset — You rely on evidence, not opinions
• Natural curiosity — You constantly ask why and what does this mean?
• Strategic thinking — You connect metrics to business impact
• Strong communication — You explain technical findings clearly and simply
• Proactivity — You dive into opportunities without waiting to be asked

Tools and Skills:

• Airtable — Intermediate experience, especially with Interfaces and relational data
• Google Sheets — Advanced formulas, pivot tables, conditional logic, automation
• CallTools (or similar dialers) — Familiarity with outputs, campaigns, pacing logic (setup training provided)
• Zapier / Webhooks (Nice to Have) — Understanding of how data flows into Airtable
• CRM / Dialer KPIs — Comfort with standard call center performance metrics and terminology

Working Hours:

• PH Graveyard Shift
• 8 hours per day, Monday-Friday
• Following US Timezone

Compensation:

• $3/hr - $5/hr
• Weekly payouts

Benefits: 

• Annual PTO (Vacation Leave) with yearly increases
• Separate Sick Leave allocation
• Maternity and Paternity Leave
• Bereavement Leave
• Performance evaluations every 4 months with raise opportunities

System Requirements

• Windows 10 or MacOS (latest version)
• Intel Core i5 / AMD Ryzen 5 (or equivalent)
• 8 GB RAM or higher
• 256 GB SSD with at least 30% free space
• Stable internet connection (minimum 120 Mbps download & upload)
• Noise-canceling headset with microphone