We are seeking a proactive, customer-focused Front Office Manager to lead our front desk operations and ensure a memorable guest experience. The ideal candidate will possess excellent leadership, communication, and organizational skills to oversee all aspects of front office operations including reception, reservations, guest services, and staff supervision.

• Supervise and coordinate all front office activities to ensure smooth operations.
• Lead, train, and schedule front desk staff, including receptionists, concierge, and bell services.
• Ensure exceptional guest service standards are maintained and guest issues are resolved promptly.
• Monitor room inventory and coordinate with housekeeping and maintenance teams.
• Prepare reports for management and participate in budgeting, forecasting, and cost control.
• Maintain compliance with health, safety, and company standards.
• Handle VIP arrivals, group bookings, and special guest requests.
• Collaborate with other departments to ensure seamless service delivery.

• Education - Bachelor’s degree from a reputable university or college in the subject or field applied for.
• Experience - At least 2 years of managerial work experience in the hospitality industry.