Pre-Sales Customer Service Representative

Hunter's Hub Inc.

1.6-2Kد.إ[شهريًا]
هجينة - مونتينلوبا1-3 سنوات خبرةبكالوريوسدوام كامل
مشاركة

وصف الوظيفة

الوصف

II. JOB RESPONSIBILITIES: (Describes the results for which the position has an on-going accountability. Accountabilities are statements of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement of performance can be applied.) 

  

1. Problem Solving

a. resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels

b. identify and assess customer needs to achieve satisfaction

2. Communication Management

a. handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)

b. follow communication procedures, policies and guidelines

3. Order Management

a. handle customer order requests received from various channels 

b. follow order processing procedures, policies and guidelines

4. Teamwork

a. contribute to team effort by reaching related results as needed

b. recommend potential products/services to management by collecting customer information and analyzing customer needs

c. build sustainable relationships of trust through open and interactive communication within the team

5. Perform additional tasks or projects assigned

المتطلبات

The candidate must have:

●         at least two (2) years telemarketing and phone sales experience ;

●         a competitive communicative competence;

●         experience using CRM/Sales software preferred;

●         strong sense of commitment to the organization’s goals and values;

●         high flexibility in shifting schedule and extended working hours;

خدمة العملاءالتسويق عبر الهاتف
Preview

Ramon Domanais

Recruitment SpecialistHunter's Hub Inc.

رد اليوم 3 مرات

موقع العمل

Essilor Shared Services Philippines Incorporated. Filivest City, 17/F Capella Building, Asean Dr, Muntinlupa, Metro Manila, Philippines

نشر بتاريخ 15 May 2025

الإبلاغ عن هذه الوظيفة

تذكير أمان Bossjob

إذا كانت الوظيفة تتطلب العمل خارج البلاد، يرجى أن تكون متيقظًا وأن تحذر من الاحتيال.

إذا واجهت صاحب عمل قام بالإجراءات التالية أثناء بحثك عن وظيفة، يرجى الإبلاغ عنه فورًا

  • يحجب هويتك،
  • يتطلب منك تقديم ضمان أو يجمع ممتلكات،
  • يجبرك على الاستثمار أو جمع الأموال،
  • يجمع فوائد غير قانونية،
  • أو حالات غير قانونية أخرى.