Position: Product Trainer

Number of hours: 40 Hrs/week

Schedule: TBD

• Design, develop, and deliver training programs focused on product knowledge, customer service skills, and operational procedures.
• Conduct training sessions for new hires and existing employees to ensure up-to-date product understanding.
• Collaborate with operations and quality teams to identify training needs and performance gaps.
• Develop training materials, manuals, e-learning modules, and assessments to enhance learning experiences.
• Monitor trainee progress through evaluations, feedback, and performance assessments.
• Work closely with product and client teams to stay updated on product changes, new features, and industry trends.
• Implement effective training methodologies to improve knowledge retention and application.
• Conduct refresher training sessions to reinforce best practices and address identified weaknesses.
• Maintain training records and prepare reports on training effectiveness and employee performance.
• Provide one-on-one coaching and mentoring to team members as needed.

• Minimum 2-3 years of experience in training or learning and development within a BPO or customer service environment.
• Must have remote training experience.
• Experience in solar energy is preferred.
• Residency in Bulacan, Philippines is a plus.
• Strong understanding of adult learning principles and training methodologies.
• Excellent communication, presentation, and facilitation skills.
• Ability to create engaging training materials and adapt content for different learning styles.
• Experience with e-learning platforms, LMS tools, and virtual training techniques.
• Strong problem-solving skills and ability to assess training effectiveness.
• Ability to work in a fast-paced, dynamic environment with evolving product offerings.
• Bachelor's degree in Education, Communications, Business, or a related field is preferred.

Preferred Skills:

• Experience training remote teams in a BPO setting.
• Familiarity with customer service tools, CRM systems, and call center technologies.
• Knowledge of performance coaching and employee development strategies.
• Ability to analyze data and provide insights for continuous improvement