• The Training Associate is responsible for delivering comprehensive training programs to clients, ensuring they effectively understand and utilize the provided systems and tools. This role involves conducting various training sessions, assisting with onboarding, and continuously improving training strategies to enhance user experience and satisfaction.

Key Responsibilities:

• Conduct a total of 50 face-to-face, online, and batch training sessions monthly.
• Assist in onboarding new merchants, providing them with essential system knowledge and guidance.
• Deliver in-depth training on product usage, highlighting key features, perks, and benefits.
• Apply problem-solving skills to address client needs, creating effective workarounds for navigating the POS system.
• Stay updated on new features and developments within the POS system to enhance training effectiveness.
• Prioritize customer needs by conducting regular check-ins and addressing inquiries to support ongoing client learning.
• Collect and analyze client feedback to refine training strategies and improve user experience.
• Optimize internal processes and techniques to improve client training efficiency and effectiveness.
• Maintain organized and accurate training records to support the team.
• Collaborate with product, tech, support, and sales teams to align training efforts with company goals

Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• Experience in training, customer support, or a related role is preferred.
• Strong communication and presentation skills.
• Ability to adapt training approaches to different learning styles.
• Problem-solving skills and a proactive approach to addressing client challenges.
• Familiarity with POS systems or similar technologies is a plus.
• Ability to work collaboratively with cross-functional teams.