● Responsible for the documentation and processing of orders in the US warehouse and monitoring their status.

● Liaises with Customer Service and other departments to resolve order concerns.

● Performs projects such as pre-processing, purchasing shipping of items, and changing package sizes.

● Files and reconciles FBA lost/damage reimbursement claims.

● Processes returns and refunds.

● Monitors and tracks orders.

● Updates warehouse-related trackers and spreadsheets.

● Creates, modifies, troubleshoots, and updates robots used in the warehouse.

● Performs other related tasks as assigned by the Manager.

Employment Type: Full Time

Schedule: Graveyard Shift

Cebu / Baybay Site: Full Onsite

● Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage

● Good at data entry and data analysis

● At least 1 year of experience in analyzing data or generating reports using MS Excel

● Confident in speaking American English and good at writing emails

● Ability to multitask

● Good knowledge of how to use the computer and navigate the internet

● Great contributor even on matters outside his/her scope

● Detail-oriented and highly organized

● Willing to work on-site at night shifts