Call Center Agent
Alorica
Job Description
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints and issues effectively.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve service quality.
- Follow company policies and procedures consistently.
Requirements
- Educational Qualifications: High school diploma or equivalent; a degree in communication or related field is a plus.
- Experience Level: Previous experience in a call center or customer service role preferred.
- Skills and Competencies: Excellent communication skills, problem-solving abilities, and proficiency in CRM software.
- Working Conditions: Office environment, shift work may be required, including evenings and weekends.
- Qualities and Traits: Patience, empathy, strong work ethic, and adaptability.
Edilbert Balla
Sourcing AssociateAlorica
Active today
Working Location
Ground Floor, Three Cyberpod Centris, Three Cyberpod Centris, Eton Centris, Epifanio de los Santos Ave, Diliman, Lungsod Quezon, Kalakhang Maynila, Philippines
Posted on 02 June 2025
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Alorica
Series C
>1000 Employees
BPO & Call Center
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