Call Center Representative
Metacom Careers
Job Description
Benefits
Professional Development
Employee Assistance Program, Job Training
Time Off & Leave
Birthday Leave, Compassionate Leave, Parental Leave, Unpaid Extended Leave, Vacation Leave, Volunteer Time Off
Description
- Provide excellent customer service by addressing inquiries and resolving issues.
- Handle high volume calls while maintaining professionalism.
- Document interactions accurately in the database.
- Collaborate with team members to improve efficiency and customer satisfaction.
- Stay updated on product knowledge and services.
- Meet daily performance targets and KPIs.
Requirements
- Educational Qualifications: Diploma in any field.
- Experience Level: Fresh graduates or students welcome.
- Skills and Competencies: Strong communication, problem-solving skills, and proficiency in customer service.
- Responsibilities and Duties: Handle customer inquiries, provide information, and resolve issues efficiently.
- Working Conditions: Office environment, potential shifts including evenings and weekends.
- Qualities and Traits: Patient, empathetic, and highly organized individual.
Dela Cruz Albert Ezemiel
HR OfficerMetacom Careers
High response rate
Working Location
3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines
Posted on 02 June 2025
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