• Processes sales orders in SAP software for QIAGEN products such as consumables, instruments, spare parts, services and licenses from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels - Ensure product delivery in accordance with customer requirements and manufacturing capabilities. - Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software. - Process returns and invoice correction through credit and rebill - Facilitate in setting up of new customer account - Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings. - Logging all order and logistics complaints from both internal and external customers. - Follow the QIAGEN’s Global Revenue Recognition Policy. - Liaise with the RIOM, FDK and Instrumentation team to monitor stock level and/or inventory status - Coordinate with respective Account Managers on customer enquiries to maintain high levels of customer satisfaction - Other duties may be required as assigned Position Requirements
• Bachelor's degree holder of any 4-year course in Supply Chain, Management, Operations and Business - 1-2 years experience in customer service and order fulfillment processes - Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment. - Knowledge and experience using ERP / Order Entry Systems ( SAP is an advantage) - Knowledge and experience using CRM systems preferably (Salesforce is an advantage) - Basic MS Office skills (Outlook, Visio, PowerPoint, Excel) - Basic knowledge and/or experiences in Life Sciences preferred Personal Requirements
• Ability to work in a team environment - Ability to multi-task and work in a fast-paced environment - Excellent verbal and written communication skills - Excellent attendance history - Ability to learn quickly

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