Customer Care Representative
Metacom Business Process Outsourcing
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Philhealth
Insurance Health & Wellness
Dental Insurance
Professional Development
Job Training
Time Off & Leave
Volunteer Time Off
Work-Life Balance
Work from Home
Description
- Serve as the first point of contact for customers via phone, email, or chat.
- Assist customers by answering questions, resolving issues, and providing product information.
- Maintain customer satisfaction through effective problem-solving and communication skills.
- Document interactions and provide feedback to improve customer service processes.
- Collaborate with team members to ensure a cohesive customer experience.
Requirements
- Educational Qualifications: Bachelor's degree required.
- Experience Level: 1-3 years in customer service roles.
- Skills and Competencies: Proficient in English, strong communication, and problem-solving skills.
- Responsibilities and Duties: Handle customer inquiries, provide support, and resolve issues efficiently.
- Working Conditions: Office environment with regular interactions via phone, email, and chat.
- Qualities and Traits: Empathetic, patient, and detail-oriented with a positive attitude.
Brenny Lamban
HR ManagerMetacom Business Process Outsourcing
High response rate
Working Location
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Posted on 10 June 2025
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