Customer Service Agent | Wireless & Broadband Services | Davao

Sutherland Philippines

988-1.6Kد.إ[Monthly]
On-site - Davao del Sur<1 Yr ExpHigh/Senior High SchoolFull-time
Share

Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay

  • Insurance Health & Wellness

    Health Care On-Site, Life Insurance, HMO

  • Professional Development

    Employee Assistance Program, Professional Development

  • Time Off & Leave

    Maternity & Paternity Leave, Sick Leave, Vacation Leave

Read More

Description

  • Handle customer requests professionally and sympathetically
  • Exceed client and company performance expectations
  • Maintain customer account information and records
  • Participate actively on a team working together to solve customer issues
  • Interact with client departments when escalations are required
  • Ability to handle stress, show empathy and not take difficult customers personally
  • Ability to work in a team environment accepting responsibility for decisions and how results may impact team

Requirements

  • High School Diploma or equivalent is required
  • With Customer Service background
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
  • Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material
  • Strong multi-tasking ability
Problem SolvingEnglish LanguageTechnical SkillsInterpersonal Skills
Preview

Irene Nuguid

LeadSutherland Philippines

Reply Today 0 Times

Working Location

Luisa Square, IT Building, Sutherland Global Services. Luisa Square, IT Building Villamor St, Corner Emilio Jacinto Ext, Davao City, 8000 Davao del Sur, Philippines

Posted on 22 March 2025

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.