Customer Service Representative

Dynamic Talent Solutions

1.3-1.6Kد.إ[Monthly]
On-site - Manila<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Time Off & Leave

    Sick Leave, Vacation Leave

Description

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate information about products and services.
  • Resolve customer issues and complaints efficiently.
  • Document interactions in the customer relationship management system.
  • Collaborate with team members to improve service quality.
  • Maintain a positive attitude and professional demeanor.

Requirements

  • Educational Qualifications: Bachelor’s degree in Business Administration or related field.
  • Experience Level: Less than 1 year of experience in customer service roles.
  • Skills and Competencies: Strong communication, problem-solving skills, and proficiency in CRM software.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product information.
  • Working Conditions: Primarily office-based with occasional remote work options.
  • Qualities and Traits: Empathetic, patient, and detail-oriented with a positive attitude.
English LanguageCustomer ServiceProblem SolvingTeam PlayerPeople Skills
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Sharmaine Gregorio

Delivery LeadDynamic Talent Solutions

High response rate

Working Location

Manila Metropolitan Area. Manila Metropolitan Area, Philippines

Posted on 30 January 2025

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