Customer Service Representative
Metacom Business Process Outsourcing
Job Description
Benefits
Employee Recognition and Rewards
Equity Incentive Plan, Commission, Performance Bonus
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Dental Insurance, Health Insurance, Vision Insurance, HMO
Perks Benefits
Annual Company Trip, Parking Space, Training Subsidy
Time Off & Leave
Vacation Leave, Volunteer Time Off
Description
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and issues promptly and accurately.
- Maintain detailed records of interactions and transactions.
- Collaborate with team members to enhance service quality.
- Stay updated on product knowledge and service policies.
Requirements
- Job Title: Customer Service Representative
- Educational Qualifications: Bachelor’s degree required.
- Experience Level: Fresh graduates or students welcome.
- Skills and Competencies: Proficient in Salesforce, strong customer service skills, team-oriented, knowledge of TikTok, prior call center experience, back office support competence.
- Responsibilities and Duties: Assist customers, handle inquiries, support team initiatives, manage data using Salesforce.
- Working Conditions: Office-based, potential for remote work.
- Qualities and Traits: Friendly, proactive, strong communication skills, detail-oriented, adaptable in a fast-paced environment.
Brian Lamban CSSWB
HR ManagerMetacom Business Process Outsourcing
High response rate
Working Location
1180 Building, Eastwood City Cyberpark. G Flr., Unit 103 International Centre For Inf, 1800, Eastwood Ave, Quezon City, 1110, Philippines
Posted on 14 June 2025
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