Customer Service Representative

KMDC Employment Services

1.3-2Kد.إ[Monthly]
On-site - Bulacan1-3 Yrs ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance, Transportation Allowance

  • Employee Recognition and Rewards

    Commission, Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Care On-Site, Health Insurance, Life Insurance, Mental Insurance, Vision Insurance, HMO

  • Perks Benefits

    Employee Discount, Retirement Plan, Sleeping Quarters

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Description

  • Provide exceptional customer service via phone.
  • Assist customers with inquiries, complaints, and service requests.
  • Maintain a positive, empathetic, and professional demeanor.
  • Resolve issues efficiently and escalate complex cases as needed.
  • Document interactions accurately in the customer relationship management system.
  • Collaborate with team members to improve service quality.


Requirements

  • Educational Qualifications: High School Diploma or equivalent required.
  • Experience Level: At least 1year of experience in BPO preferred.
  • Skills and Competencies: Proficient in English communication, both written and verbal; strong problem-solving skills; ability to handle complaints effectively.
  • Working Conditions: Office environment with occasional overtime during busy periods.
  • Qualities and Traits: Empathetic, patient, detail-oriented, and a team player.
English LanguageCustomer Service
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Kristen Marie Dela Cruz

RecruiterKMDC Employment Services

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Working Location

TaskUs Meycauayan - Fort Excellence. Supima Square Bldg. 1, 367 Malhacan Rd, City of Meycauayan, 3020 Bulacan, Pilipinas

Posted on 18 June 2025

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