Customer Service Representative | Personal & Business Banking Account | Clark

Sutherland Philippines

1.3-1.6Kد.إ[Monthly]
On-site - Pampanga1-3 Yrs ExpHigh/Senior High SchoolFull-time
Share

Job Description

Description

  • You will take inbound calls from customers or clients.
  • Conduct issue identification and problem solving to meet the customer needs and satisfaction.
  • You must provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner.
  • Conduct data entry, documentation, and case management.
  • You must achieve and maintain required metrics and goals.

Requirements

  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications
  • Experience in the finance industry is preferred but not required.
  • At least 2 years call center experience or any relevant experience
Customer ServiceEnglish LanguageProblem Solving
Preview

Irene Nuguid

LeadSutherland Philippines

Just replied

Work Location

Sutherland, G/F, Mon Tang Ave., Mon Tang Ave., Angeles, Pampanga, Philippines

Posted on 25 April 2025

Similar Jobs

See more

Sutherland Philippines

>1000 Employees

BPO & Call Center

View jobs hiring

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.