Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Paid Holidays
Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
Time Off & Leave
Bereavement Leave, Birthday Leave, Compassionate Leave, Maternity & Paternity Leave, Vacation Leave
Work-Life Balance
Flexible Hours
Description
- Respond to customer inquiries via phone, email, or chat.
- Provide accurate information about products and services.
- Resolve customer complaints with empathy and efficiency.
- Document interactions in the database for future reference.
- Meet performance goals and maintain quality standards.
- Collaborate with team members to enhance customer experience.
Requirements
- Educational Qualifications: A Bachelor's degree in a relevant field.
- Experience Level: No prior experience required; entry-level candidates welcome.
- Skills and Competencies: Strong customer service skills, effective communication, and problem-solving abilities.
- Responsibilities and Duties: Handle customer inquiries, provide support, and resolve issues.
- Working Conditions: Indoor office environment, may require evening or weekend shifts.
- Qualities and Traits: Patience, empathy, adaptability, and a positive attitude.
Caryl Faye Dionisio
HR OfficerMetacom Business Process Outsourcing Solution Inc.
More than ten replies today
Working Location
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Posted on 11 July 2025
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