Call Center Representative

Metacom Business Process Outsourcing Solution Inc.

1.6-2Kد.إ[Monthly]
On-site - Quezon CityNo Exp RequiredBachelorFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Paid Holidays

  • Insurance Health & Wellness

    Health Insurance, Life Insurance, HMO

  • Time Off & Leave

    Bereavement Leave, Birthday Leave, Compassionate Leave, Maternity & Paternity Leave, Vacation Leave

  • Work-Life Balance

    Flexible Hours

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Description

  • Respond to customer inquiries via phone, email, or chat.
  • Provide accurate information about products and services.
  • Resolve customer complaints with empathy and efficiency.
  • Document interactions in the database for future reference.
  • Meet performance goals and maintain quality standards.
  • Collaborate with team members to enhance customer experience.

Requirements

  • Educational Qualifications: A Bachelor's degree in a relevant field.
  • Experience Level: No prior experience required; entry-level candidates welcome.
  • Skills and Competencies: Strong customer service skills, effective communication, and problem-solving abilities.
  • Responsibilities and Duties: Handle customer inquiries, provide support, and resolve issues.
  • Working Conditions: Indoor office environment, may require evening or weekend shifts.
  • Qualities and Traits: Patience, empathy, adaptability, and a positive attitude.
Customer Service
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Caryl Faye Dionisio

HR OfficerMetacom Business Process Outsourcing Solution Inc.

More than ten replies today

Working Location

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Posted on 11 July 2025

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