Customer Success Engineer
Based on Scientia Inc.
Job Description
Description
- Responds to customer inquiries and complaints by coordinating with the concerned personnel and/or departments and providing effective and efficient solutions.
- Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action.
- Keeps accurate records of correspondence with customers and internal personnel for future references.
- Provides history, references and other documents needed for the investigation of customer concerns.
- Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning, etc., to initiate corrective and preventive actions.
Requirements
- Must be a graduate of BS in Industrial Engineering / Mechanical Engineering
- Must be a team player
- Must have good communication (written and verbal) and interpersonal skills
- Must have basic problem-solving skills
- Must be able to work well under pressure
Janine Barro
Talent Acquisition AnalystBased on Scientia Inc.
Reply 2 Times Today
Working Location
86 Mayon St. 86 Mayon St, Quezon City, 1114 Metro Manila, Philippines
Posted on 26 April 2025
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