Job Description:

We are looking for an experienced and customer-oriented IT Helpdesk Support Specialist to provide frontline technical support to end-users across multiple communication channels, including chat, email, phone, and remote access tools. In this role, you will be responsible for diagnosing and resolving a wide range of hardware, software, and network issues to ensure smooth and efficient IT operations. You will also play a vital role in the onboarding and offboarding process by setting up and deactivating user accounts, configuring systems, and training employees on IT tools and best practices. A key part of your responsibilities will include maintaining detailed support documentation, delivering excellent customer service, and ensuring compliance with company IT security policies and procedures.

Skill Requirements:

• Minimum 3+ years of experience of IT Helpdesk Support.
• Open to both hybrid and fully remote work.
• Proven ability to troubleshoot and resolve a wide range of IT issues with strong analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, with a customer-centric approach to support.
• Hands-on experience supporting both Windows and macOS environments.
• Proficient in using IT ticketing systems and remote support tools to manage and resolve incidents efficiently.
• Demonstrated ability to manage multiple priorities, meet deadlines, and stay organized in a fast-paced environment.
• High attention to detail with strong documentation and organizational abilities.
• Solid understanding of networking fundamentals, IT security principles, and best practices.
• Experience with user account management tools such as Active Directory, Google Workspace, or similar platform.
• Previous experience in an IT Helpdesk or technical support role is highly desirable.
• Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified, etc.) are a plus.

Please refer to job description.