Laser Copier Field Technician

Faithm Printers

Urgent
965-1.6Kد.إ[Monthly]
On-site - Manila3-5 Yrs ExpDiplomaFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Commission, Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance, HMO

  • Perks Benefits

    Company Equipment, Employee Discount, Training Subsidy

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description

  • Provide technical assistance and support for customers encountering issues with products.
  • Diagnose hardware and software problems and offer effective solutions.
  • Troubleshoot network connectivity issues and guide users through setup.
  • Document interactions with customers and track problem resolution.
  • Collaborate with team members to improve service processes and customer satisfaction.

Requirements

  • Diploma in a related field.
  • Must have own motorcycle and have a valid driver licence
  • 3-5 years of experience in technical support or customer service.
  • Proficient in Customer Relationship Management, After-Sales Maintenance, Pre-Sale Product Demonstration, and Sales Training.
  • Provide technical assistance, resolve customer inquiries, conduct product demonstrations, and support sales training efforts.
  • Office environment with occasional remote support; flexible hours may be required.
  • Strong communication skills, problem-solving abilities, and a customer-oriented mindset.
Customer Relationship ManagementAfter-Sales MaintenancePre-Sale Product DemonstrationSales Training
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Human Resource FaithM

HR OfficerFaithm Printers

More than ten replies today

Working Location

FAITHMARCO TECHNOLOGIES, INC.. Unit A, Marian Rubi Townhouse, 1547 Diamante Street, corner Rubí, Santa Ana, Manila, 1009 Metro Manila, Philippines

Posted on 27 March 2025

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