Online Customer Service Representative

[24]7.ai

989-1.6Kد.إ[Monthly]
On-site - Taguig1-3 Yrs ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance, Transportation Allowance

  • Employee Recognition and Rewards

    Performance Bonus, Annual Appraisal, Holiday Gifts

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Life Insurance, HMO

  • Others

    Company Social Events

  • Professional Development

    Apprenticeship Program

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description

  • New Account Acquisition & Promotions: Assist prospective customers with creating new accounts and provide information on current promotional offerings.
  • Order Inquiry and Processing; Support customers with order placement, tracking, and status updates, ensuring timely and accurate order processing.
  • Credit Adjustments; Process and validate credit adjustments based on customer eligibility and internal guidelines.
  • Complaints Handling: Professionally manage and resolve customer complaints, ensuring escalation procedures are followed when necessary.
  • Account Upgrades & Downgrades: Help customers modify account types or service levels based on their preferences and needs.
  • Billing Services & Disputes:Address billing questions, clarify charges, and investigate and resolve billing disputes efficiently.
  • Payments: Assist customers with payment processing, troubleshooting payment errors, and managing payment methods.
  • General Customer Service Inquiry Satisfaction & Resolution: Handle a wide range of general inquiries and resolve issues with empathy and efficiency to ensure customer satisfaction.
  • Upselling or Cross-Selling Products: Identify customer needs and recommend relevant products or services to enhance customer experience and value.

Requirements

Who are we 

  • We are a top-tier tech solutions company specializing in BPO services for global clients. With our 2,000+ local employees.
  • We have been certified as a Great Place To Work in the Philippines and have delivered exceptional consumer experiences since 2006.

Why join us  

  • Enjoy paid training 
  • Discover career opportunities 
  • Get HMO benefits  
  • Have allowances 
  • Earn performance bonuses 

 You’re the perfect fit if … 

  • You’re 18 years old and above 
  • At least a Senior High School or High School Graduate
  • Has at least 12 months of (International) call center experience
  • Willing to work on a Blended or Voice/NonVoice setup
  • Willing to work on-site 
  • With excellent oral and written communication skills 
  • Can educate customers on inquiries and other product information 
  • Able to handle issues and complaints in a professional manner 
English LanguageCustomer ServiceProblem SolvingTechnical SkillsOrganizational SkillsPeople SkillsSales Pitching and ClosureInterpersonal SkillsCall CentreBack Office Support
Preview

Janice Javier

Recruiter[24]7.ai

More than ten replies today

Working Location

G/F Cyber Sigma, Robinsons Cyber Sigma, Lawton Ave, Mckinley West, Taguig, 1634 Metro Manila, Philippines

Posted on 24 May 2025

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