The Quality Assurance Associate (Mandaluyong) supports the delivery of high-quality services and products by performing routine quality checks, audits, and data coordination tasks. This role is responsible for identifying errors or inconsistencies in processes, ensuring adherence to quality guidelines, and reporting findings to management. Working under clearly defined procedures and close supervision, the associate plays a key role in maintaining compliance and supporting continuous improvement efforts across operational teams.

Key Responsibilities

• Perform routine quality checks on services, products, or processes to ensure compliance with defined standards and procedures.
• Conduct audits and identify errors or inconsistencies in quality plans, escalating issues to management as needed.
• Support the implementation of quality control initiatives across operational teams.
• Accurately document audit results and prepare reports for internal stakeholders.
• Collaborate with cross-functional teams to ensure understanding and adherence to quality guidelines.
• Assist in maintaining and updating quality documentation and work instructions.
• Participate in continuous improvement efforts to enhance service delivery and operational efficiency.
• Ensure compliance with all organizational policies, procedures, and quality standards.
• Perform other related duties as assigned.
  
  

Required Qualifications:

• Bachelor’s degree in a healthcare or business-related field, or equivalent experience.
• 3+ years of experience in medical bill review, with direct experience in a workers’ compensation setting required.
• At least 1 year of experience in quality assurance or audit-related position.
• Strong knowledge of medical billing practices, workers’ compensation fee schedules, and compliance requirements.
• Proven ability to manage team performance, resolve operational issues, and drive efficiency.
• Strong analytical, problem-solving, and communication skills.
• Proficient in bill review platforms and Microsoft Office applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, verifying your background, and contacting you about your application. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

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