• Proven experience in administrative or customer support roles, preferably in a healthcare or clinic environment.
• Strong communication skills, both verbal and written.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of medical terminology and products (preferred but not required).
• Bachelor’s degree in Business Administration, Healthcare Administration, or related field 

Educational Background:

• A Bachelor’s degree in Business Administration, Healthcare Administration, or a related field may be preferred but is not always mandatory

Experience:

• Previous experience in administrative roles, customer service, or sales support is highly beneficial.
• Experience in a healthcare or clinic environment is advantageous but not always required.

Skills:

Administrative Skills:

• Proficiency in office management software (e.g., Microsoft Office Suite: Word, Excel, Outlook).
• Ability to handle administrative tasks such as scheduling, record-keeping, and preparing documents.

Customer Service Skills:

• Strong interpersonal skills and a customer-focused attitude.
• Ability to communicate effectively and professionally with patients, visitors, and healthcare professionals.

Sales Support Skills:

• Basic understanding of sales processes, including preparing quotes, handling inquiries, and supporting sales representatives.
• Familiarity with CRM (Customer Relationship Management) systems for managing customer interactions and sales activities.

Organizational Skills:

• Excellent organizational abilities to manage multiple tasks and priorities efficiently.
• Attention to detail in maintaining accurate records and documentation.

Communication Skills:

• Clear and concise verbal and written communication skills.
• Ability to convey information effectively to different stakeholders, including patients, healthcare providers, and colleagues.

Problem-Solving Skills:

• Capacity to resolve issues and address customer concerns promptly and professionally.
• Ability to identify opportunities for process improvement and suggest practical solutions.

Knowledge:

Medical Terminology and Healthcare Products:

• Basic knowledge of medical terminology and healthcare products/services is advantageous.
• Understanding of clinic operations and the healthcare industry landscape can be beneficial.

Personal Attributes:

Team Collaboration:

• Ability to work effectively as part of a team, collaborating with sales representatives and other departments.
• Willingness to support team goals and contribute to a positive work environment.

Adaptability:

• Flexibility to adapt to changing priorities and situations in a fast-paced clinic environment.
• Willingness to learn new skills and take on additional responsibilities as needed.