Primary Details

Time Type: Full time

Worker Type: Employee

The Collaboration Support Engineer under guidance from the Senior Collaboration Support Engineer, codes, tests, corrects, and documents moderate programs and scripts from agreed specifications and subsequent iterations, using agreed standards and tools.

Primary Responsibilities

• Coordinates with the Senior Collaboration Support Engineer to ensure compliance with QBE policies, procedures and relevant legislations

• Coordinates with the Senior Collaboration Support Engineer to ensure consistency with system development security standards and principles

• Coordinates with the Senior Collaboration Support Engineer to provide regular updates to the Application Development Lead

• Develop and Implement systems according to the signed-off documents as shared by the BA/QA

• Undertake any other relevant duties as determined by the Lead/ Senior Collaboration Support Engineer

• Respond to issues referred from team members and assist with their resolution where appropriate

• Learn new development methodologies and initiatives

• Issues resolved or escalated in a timely manner in alignment with SLA

• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

• Ensure customer impacts are assessed and addressed in the design and delivery of solutions

• Deliver solutions meeting customers’ needs, e.g., eBusiness, online tools

• Effectively handover application changes and enhancements and provide support as required

• Proactively build and maintain strong and effective working relationships with key stakeholders

• Perform more complex development activities which may be beyond the competency or skill of a junior collaboration support engineer.

• Analyse business requirements, design and implement solutions

• Complete impact analysis, determine test coverage requirements

• Ensure appropriate support to the end users during UAT and Postproduction Testing.

• Develop applications which includes coordination and collaboration with the BA/QA as well as the Subject Matter Experts (SMEs) of the project owners.

• Perform implementation, handover and support activities as required

• Identify, communicate and manage risks and issues as they arise

• Accuracy and timeliness of output

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 5 years relevant experience

Preferred Competencies/Skills

• Hands on development on client server and n-tier systems

• Analytical and problem-solving skills

Preferred Knowledge

• Broad knowledge of software development life cycle processes

• Knowledge on OOPS concepts

• Knowledge on Agile

• Knowledge on Test Driven Development, CI/CD principles

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Travel Frequency

• Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Australia/New Zealand Only - Advice/Non-Advice

• Non-Advice: This role is not authorised to provide financial product advice to retail customers in respect of General Insurance products. Financial product advice means a statement or recommendation made to a retail customer with the intention of influencing their decision in considering a general insurance product.

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities, and governments. It provides clear guidance to help us to make good judgement calls.

Please refer to job description.