Drake's progressive client, a Japanese multinational company specializing in information and communications technology (ICT) equipment and services, is currently looking to hire a Technology Support Engineer to be part of their team in Makati!

Role Purpose

The role holder is self-sufficient when resolving routine problems or inquiries across focus products or technologies for multiple customers. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the network availability delivered to end users. The role holder also delivers medium to high complexity work packages as part of customer implementation projects.

Responsibilities

• To demonstrate technology leadership for key project implementations, and to provide technology guidance to engineers as the Subject Matter Expert (SME) for Application Centric Infrastructure (ACI) technology.

• To plan, design and deploy Software-Defined Networks (SDN), particularly Cisco ACI.

• To plan and execute software upgrades, preventive maintenance for network devices, and

migration activities from the legacy network to the newly modernized ACI network, ensuring

minimal disruption to operations. Stay up-to-date with the latest software releases,security

patches, and updates relevant to the network infrastructure.

• To identify and resolve moderate to high complexity issues related to hardware and software using strong analytical skills and technical knowledge

• To solve complex problems that require in-depth analysis using ones deep understanding of

various factors within the Data Center Environment and collaboration with third-party vendors.

• To create high- and low-level design documents, test plans, develop use cases, scripts, and

participate in implementations and trials/proofs-of-concept activities.

• To be available on-call and address critical network issues and incidents outside of regular working hours.

• To effectively communicate and collaborate with the Technical Assistance Center (TAC), third-party vendors, sales and presales teams, and engineering team.

• To own and be responsible for customer technical issues from initial escalation to resolution.

• To engage with pre-sales identify client goals and requirements.

• To provide assessments for existing customer systems and recommendations for improvement.

• To stay informed about emerging network technologies, best practices, and industry trends.

Qualifications

• Candidate with more than 5 years of experience in deploying and maintaining Cisco network devices, specifically advance knowledge and demonstrated experience with Cisco ACI is a must requirement.

• In-depth knowledge of Cisco software technologies, including IOS, IOS-XE, IOS-XR, and NX-OS.

• Proficiency in advanced troubleshooting in Data Center and Enterprise Technology.

• Hands-on experience in deploying Cisco devices, especially with Campus and Enterprise Network

devices and Data Center Devices such as Nexus Switches, ASR, and Catalyst Switches.

• Holds CCNP Data Center or DevApps certification or equivalent is an advantage.

• Basic knowledge of VMware, RedHat, and other Data Center technologies is a plus.

• Strong leadership and mentoring skills to guide junior team members

What’s in it for you?

• Work life balance.
• Global presence and provides professional growth.
• Collaborative environment.

Please refer to job description.