Purpose of the Role

Responsible for working within development and engineering teams to automate software delivery and infrastructure deployments, enable engineering best practices, and enable more frequent, higher-quality code deployments. Works on moderate to complex tasks in support of one or more projects that require a singular area of expertise. Works as a project team member with engineering members, or independently on small projects.



Main Responsibilities

·       Respond to and troubleshoot incidents, ensuring quick resolution and minimal downtime.

·       Work closely with development, operations, and QA teams to foster a culture of collaboration and shared responsibility.

·       Provide support and guidance to development teams on best practices for infrastructure and deployment.

·       Maintain Issue documentation and support the system.

·       Responsible for infrastructure upgrades and patches.

·       Works effectively within a given development framework (scrum, kanban, SDLC, etc).

·       Participates in sprint/project planning and performs estimates as necessary.

·       Integrates test automation frameworks.

·       Document requirements, specifications, and solutions as needed.

·       Design, implement, and maintain CI/CD pipelines to automate the build, test, and deployment processes.

·       Collaborate with development teams to ensure code is delivered reliably and efficiently.

·       Maintain and improve the scalability, security, and efficiency of our infrastructure.

·       Implement monitoring and logging solutions to ensure the health and performance of applications and infrastructure.

·       Implement security best practices in the development and deployment processes.

·       Ensure compliance with industry standards and regulations.

·       Identify opportunities for automation and implement scripts or tools to streamline repetitive tasks.

·       Continuously evaluate and integrate new technologies to enhance automation capabilities.

Experience & education: 

·       Bachelor’s degree in Programming/Systems or Computer Science or other related field or equivalent work experience 

·       5+ years of programming/scripting experience with moderate depth of knowledge.  

·       Experience working in applications, systems, or IT operations.  

·       Experience in using ServiceNow for issue/Release management

·       Experience with automation tools such as Jenkins 

·       Experience with version control systems such as Git 

Languages 

·       Ability to communicate effectively in English, both written and verbal  

·       Software development/scripting skills in languages such as Java, Python, Perl, Bash and Ruby 

Knowledge, skills and abilities (KSAs) 

·       Ability to work in flexible shifts like off working hours/weekends.

·       Comfort with frequent, incremental code, testing and deployment 

·       Overall Linux and Windows knowledge  

·       General networking knowledge - firewalls, VPNs, proxies & Load balancers 

·       Knowledge of an agile team environment and process.  

·       Requires working knowledge of two or more programming languages. 

·       Strong problem-solving skills and the ability to troubleshoot complex issues in a distributed system.

·       Strong teamwork and collaboration skills.

·       Self-motivated and independent learner  

·       Effective communication skills. 

·       Ability to handle multiple projects. 

·       Adaptability and willingness to learn new technologies and tools.

·       Strong understanding of CI/CD concepts and tools (Jenkins, GitLab CI, etc.).

·       Knowledge of cloud platforms (AWS, Azure, GCP) and hybrid cloud environments.

Please refer to job description.