• Provide technical support and expertise to sales teams.
• Conduct product demonstrations and presentations to clients.
• Collaborate with engineering and product teams to tailor solutions.
• Identify customer needs and develop technical proposals.
• Assist in training sales personnel on product features and benefits.
• Maintain strong relationships with customers and stakeholders.

Technical Support Engineer / Technical Supervisor

(Specializing in Food Processing, Packaging & Pharmaceutical Machines and Equipment)

Job Overview:

The Technical Support Engineer / Technical Supervisor will oversee the technical operations related to food processing, packaging, and pharmaceutical machines and equipment. This role involves a mix of office-based tasks and on-site inspections, ensuring that equipment meets client specifications before procurement and delivery. The candidate will also supervise technicians, manage task assignments, verify machine parts, handle AutoCAD designs when needed, and ensure proper documentation and reporting to the Technical Manager.

Key Responsibilities:

Technical Supervision & Quality Control

• Supervise technicians and ensure proper installation, maintenance, and servicing of food processing, packaging, and pharmaceutical equipment.
• Conduct site visits to inspect and assess technician work.
• Verify technical specifications of parts/machines before procurement to ensure compatibility with client requirements.
• Oversee the testing and final checking of machines and equipment before delivery.

Design & Documentation

• Prepare AutoCAD drawings for machine parts or modifications as required.
• Maintain and organize technical records, service reports, and inspection documentation.
• Ensure all necessary technical documents, manuals, and certifications are complete before dispatch.

Task Management & Coordination

• Assign and manage daily schedules for technicians, ensuring efficient work distribution.
• Monitor and evaluate technician performance, work records, and service reports.
• Ensure that all equipment undergoes thorough pre-delivery inspection before reaching the client.

Reporting & Compliance

• Compile and submit technical reports to the Technical Manager.
• Ensure adherence to industry standards, safety protocols, and regulatory requirements for food processing, packaging, and pharmaceutical equipment.
• Coordinate with sales, procurement, and service teams to align technical operations with business objectives.

Qualifications & Requirements:

Bachelor’s Degree in Mechanical Engineering or a related field.

Experience in food processing, packaging, or pharmaceutical machinery is highly preferred.

Proficiency in AutoCAD and technical drawings.

Strong knowledge of machine installation, troubleshooting, and quality control.

Ability to lead and supervise a team of technicians.

Excellent problem-solving skills and attention to detail.

Willing to travel for client site inspections and technical support.