Call Center Agent
Elevatione Time Stops Ph Inc
Job Description
Description
- Handle inbound and outbound customer calls, addressing inquiries, complaints, or requests.
- Provide accurate information about products, services, or policies.
- Resolve customer issues efficiently and escalate complex cases to supervisors.
- Document call details and customer interactions in the system.
- Maintain a high level of professionalism and customer service.
- Follow company scripts, guidelines, and protocols during calls.
- Meet performance targets such as call handling time, customer satisfaction, and issue resolution.
- Offer product recommendations or upsell services when appropriate.
Requirements
- At least a high school graduate.
- With experience in customer service specifically bookings and/or appointments.
- With experience in handling outbound and/or inbound calls.
- Skilled in upselling.
- Proficient in CRM software and appointment scheduling system.
Elevatione Time Stops PH Inc.
HR OfficerElevatione Time Stops Ph Inc
Active today
Working Location
Centuria Medical Makati. Brgy, Century City Kalayaan Ave, cor Salamanca, Makati City, Metro Manila, Philippines
Posted on 21 June 2025
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