Call Center Representative
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Description
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
- Resolve customer complaints and provide appropriate solutions and alternatives
- Maintain detailed records of customer interactions and transactions in the CRM system
- Follow communication procedures, guidelines, and policies
- Escalate complex issues to the appropriate department or supervisor when necessary
- Stay up to date with product knowledge and company policies
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Requirements
- HS Graduate (old curriculum) | SHS Graduate (new curriculum) | College Undergraduate | College Graduate
- At least 6 months BPO experience under voice international account (any account)
- Healthcare accounts are a plus, but not required
- Age limit: 50 yrs old
- Residing within Metro Manila
- Willing to work onsite
- Willing to work graveyard and shifting schedule
Trecia Obseña
Recruitment AssociateSynlink Recruitment Outsourcing Co. Inc.
Reply Today 3 Times
Working Location
Allsectech Manila Inc.. L3,311, Market! Market! Mall 26TH STREET CORNER, Corner C5 C5- 26th St, Taguig, Metro Manila, Philippines
Posted on 22 May 2025
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