Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Perks Benefits
Annual Company Trip, Company Equipment, Training Subsidy
Professional Development
Job Training, Professional Development
Time Off & Leave
Sick Leave, Vacation Leave, Volunteer Time Off
Description
- Provide excellent customer service via phone.
- Manage inbound and outbound calls efficiently.
- Address customer inquiries and resolve issues promptly.
- Document call details accurately in the system.
- Maintain knowledge of products and services.
- Work collaboratively with team members.
- Achieve performance and quality metrics.
Requirements
- Educational Qualifications: Bachelor's degree required.
- Experience Level: Less than 1 year of experience in customer service or call center roles.
- Skills and Competencies: Proficient in handling sales pipelines, excellent customer service skills, and effective communication abilities.
- Working Conditions: Office environment, may require sitting for extended periods.
- Qualities and Traits: Strong problem-solving skills, adaptability, and a positive attitude.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply Today 0 Times
Working Location
18, Upper Mckinley Road. G3P4+V38, McKinley Hill Dr, Taguig City, Metro Manila, Philippines
Posted on 13 June 2025
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