About the role

As a Customer Service Expert, you will be the primary point of contact for our clients, providing exceptional customer service and support. This dynamic, full-time role is based in Alabang, Metro Manila, and you will play a crucial part in ensuring our clients' needs are met efficiently and effectively.

What you'll be doing

• Respond to customer inquiries and issues promptly and courteously, via phone, email, and chat
• Troubleshoot problems, provide product information, and offer solutions to address customer concerns
• Document all customer interactions and maintain detailed records
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Identify opportunities for process improvement and contribute to the development of customer service initiatives
• Participate in training and development programs to continuously enhance your skills

What we're looking for

• 1-2 years of experience in a customer service or client-facing role, preferably within the administrative or office support industry
• Excellent communication and interpersonal skills, with the ability to tailor your approach to different customer needs
• Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and complaints
• Proficient in using office software, such as Microsoft Office, and customer relationship management (CRM) systems
• Demonstrated ability to work collaboratively in a team environment
• Commitment to providing exceptional customer service and a genuine desire to help others

What we offer

• Opportunities for professional development and career advancement
• Supportive and inclusive work culture that values teamwork and work-life balance

Apply now to become our next Customer Service Expert!

Please refer to job description.