Customer Service Representative

Topserve Service Solutions, Inc.

977-1.3Kد.إ[Monthly]
On-site - Pasig<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance, Life Insurance

Description

  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls


Requirements

  • With clinical and medical work background
  • Willing to work on-site in Ortigas, Pasig City
  • College graduate is required
  • With atleast 6 months of customer service experience
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Knowledgeable in Microsoft Office
  • Good interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently


Customer ServiceEnglish LanguageProblem SolvingTechnical SkillsPeople SkillsBack Office Support
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Leonila Alejo

RecruiterTopserve Service Solutions, Inc.

Active today

Working Location

Ortigas Center. Ortigas Center, Pasig City, Metro Manila, Philippines

Posted on 09 June 2025

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