The Employee Relations Specialist is responsible for assisting Employee Relations Lead on managing and enhancing employer-employee relationships to create a positive and productive work environment. This role involves handling employee grievances, ensuring compliance with labor laws, supporting workplace investigations, and driving initiatives that employee engagement and satisfaction.

• Serve as the primary point of contact for employee relations matters
• Responsible for investigating and resolving workplace issues, including grievances, conflicts and disciplinary actions.
• Ensure agency partners will follow company policies aligned with labor laws and industry regulations.
• Ensure consistent and fair application of disciplinary procedures across the organization.
• Maintain accurate records the employee relations cases and outcomes (monitor all agency partners disciplinary action record).
• Responsible for assisting TA on conducting training sessions on HR policies code of conduct, and behavior.
• Lead interviews that improve employee satisfaction and engagement.
• Conducts exit interviews to gather insights and improve retention strategies.
• Collaborate with HR team members to develop and implement employee relations strategies aligned with business objective.
• Partner with ER lead to update and implement workplace policies.

Education:

• Bachelor's (Required)

Experience:

• Employee Relations Lead: 1 year (Required)

Willingness to travel:

• 100% (Required)

Work Location:

• In person

Ability to commute/relocate:

• San Juan (National Capital Region): Reliably commute or planning to relocate before starting work (Required)