The ideal candidate for General Manager is someone who thrives on being involved in all aspects of the business, from the operational details to high-level strategic planning. This role is perfect for a technology-savvy, process-oriented individual with a keen interest in the salon industry, looking to drive growth online and through our physical branches. Your role will involve close collaboration with different teams, fostering a culture of unity, innovation, and excellence.

Key Responsibilities

• Establish company-wide goals and ensure departmental goals are aligned with these overarching objectives.
• Facilitate clear communication and coordination across the organization to ensure that all departments are in sync to meet business objectives.
• Regularly review departmental performance to ensure alignment with company-wide goals and identify areas for improvement in synchronization.
• Continuously assess and refine organizational processes to improve efficiency, reduce costs, and enhance quality.
• Ensure all policies and processes are well-documented, communicated, and accessible to relevant stakeholders.
• Oversee the implementation of new policies and processes and ensure staff are adequately trained to adhere to them.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Management, or a related field.
• Significant experience in a leadership role within the salon, food, beauty, or retail sectors, demonstrating a capacity for hands-on management and strategic growth.
• A strong technological foundation, with experience in enhancing e-commerce platforms and integrating digital tools into business operations.
• Exceptional leadership skills, with a proven track record of building and motivating teams to achieve shared goals.
• Understanding of the beauty and/or salon industry, with a genuine passion for driving trends and excellence in customer service.
• Excellent communication skills, capable of fostering strong relationships internally and externally.

Please refer to job description.