Retail Experience Associate

Preferences:

• Excellent to above-average communication skills
• Retail sales knowledge
• Excellent customer service background

Location & Hours:

• Schedule: During the probationary period, the employee will work 6 days a week with one rest day on a weekday. Upon regularization, the schedule will shift to 5 working days, with rest days on one weekend day and one weekday.
• Based in our mall branches and follows mall hours (Power Plant Mall, Shangri-La Plaza Mall, Greenbelt Mall, Uptown BGC).
• Ability to work a flexible schedule, including weekends and holidays

Key Responsibilities:

• Sales Achievement: Meet or exceed sales goals and customer satisfaction objectives by helping build productive workflows within the team and taking ownership of the overall store performance.
• Consumer Experience: Deliver an exceptional retail store experience by assessing consumers’ perceptions and challenges, providing expert guidance on products and solutions that fit their needs, and processing accurate sales transactions.
• Product Expertise: Have a thorough understanding of Focus Global’s products and how to utilize them to their best potential.
• Merchandise Presentation: Maintain excellent and engaging visual merchandising and keep store orderliness up to company standards.
• Industry Knowledge: Become a champion for premium home solutions, continuously expanding your knowledge of Focus Global’s products and services through various training and development programs.

• Fresh graduates and experienced team members are welcome to apply!
• Prior experience in retail, customer service, or any related field is a plus
• Familiar with Google Suite
• Results-driven and attentive to detail and accuracy
• Possess excellent interpersonal skills and inspire customers to take action
• Can wear multiple hats, prioritize tasks, and collaborate efficiently
• Enthusiastic about learning and sharing ideas (we believe in radical candor — everyone is empowered to speak their mind and constantly share feedback!)
• Interested in working with world-class brands that are international leaders in the innovation and marketing of home furnishing products!