MC1 - Noon Dalton Philippines Inc

2.9-4.6Kد.إ[Bulanan]

Di lokasi - Cebu5 - 10 Tahun PengalamanSarjana MudaSepenuh-masa

Kongsi

Elaun
Elaun Makanan, Elaun Pengangkutan
Pengiktirafan dan Ganjaran Pekerja
Bonus Prestasi
Faedah Mandat Kerajaan
Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
Insurans Kesihatan & Kesejahteraan
HMO
Pembangunan Profesional
Program Perintis
Cuti & Pelepasan
Cuti Kematian, Cuti Perubatan Keluarga, Cuti Bersalin & Paterniti, Cuti Ibu Bapa, Cuti Sakit, Cuti Ibu Bapa Tunggal, Curi Percutian

Baca Lebih Lanjut

Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues.
Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android).
Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions.
Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions.
Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams.
Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials.
Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices.
Track and Report KPIs: Monitor and report on key performance indicators (KPIs) related to support activities.

Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving.
Experience with network security solutions and cloud technologies.
Bachelor’s degree in IT, Computer Science, or a related field.
Efficient Planning & Prioritization.
Organized Execution & Composed Problem-Solving.
Effective Communication & Stakeholder Engagement.
Resource Management & Delegation.
Informed Decision-Making & Commitment.
Exceptional Verbal & Written Communication.
Experience with virtualization technologies and cloud providers (AWS, GCP, Azure).
Experience with network protocols including FTP/SFTP, SMTP, and SNMP.
Knowledge base development and training creation experience.
Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred.