MetHealth PHRN - Healthcare Voice Account

PHRN - Healthcare Voice Account

MetHealth

Mustahak

2-2.3Kد.إ[Bulanan]

Di lokasi - Bandar Quezon1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa

Kongsi

Keterangan Kerja

Manfaat

Pengiktirafan dan Ganjaran Pekerja
Bonus Prestasi, Hadiah Percutian
Insurans Kesihatan & Kesejahteraan
HMO

Penerangan

Professional Call Handling: Promptly answer and manage inbound/outbound calls with courtesy and professionalism, addressing patient concerns and inquiries effectively.
Appointment Management: Accurately schedule, confirm, and modify patient appointments while communicating relevant pre-visit requirements such as insurance documents or medical history.
Insurance Coordination: Verify insurance information and collaborate with billing partners and departments to resolve related inquiries.
Customer-Centric Service: Provide empathetic and knowledgeable support, ensuring first-call resolution and a positive patient experience.
Cross-functional Collaboration: Coordinate with internal departments (Operations, Logistics, Sales) and external providers to ensure efficient service delivery and patient satisfaction.

Syarat-syarat

Active Philippine-Registered Nurse (PHRN) license
Minimum 1 year of hospital or direct patient care experience (Company/Clinic Nurse with COE accepted)
Excellent verbal communication skills
Ability to handle confidential information with integrity
Strong judgment and problem-solving skills in a high-volume, patient-focused environment

Khidmat PelangganKemahiran BerkomunikasiScheduling SkillsAppointment SkillsMedical KnowledegeDirect Patient CarePenyelesaian MasalahTechnical Proficiency