Call Center Agent
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Description
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and complaints efficiently.
- Maintain accurate records of customer interactions.
- Work collaboratively with team members to achieve targets.
- Adhere to company policies and procedures.
- Continuously improve service quality through feedback.
- Handle inbound and outbound calls, address customer inquiries, provide solutions, and manage accounts effectively.
Requirements
- Educational Qualifications: High school diploma or equivalent; a degree in communications or related field is a plus.
- Experience Level: 1-2 years in a call center or customer service role preferred.
- Skills and Competencies: Proficient in English, excellent customer service, problem-solving, and account management skills.
- Working Conditions: Fast-paced call center environment, potential for shift work, and occasional overtime.
- Qualities and Traits: Strong communication skills, patience, empathy, and ability to work under pressure.
Eduard Lagman
HR OfficerMetacom Business Process Outsourcing Solution Inc.
High response rate
Working Location
Vertis North Corporate Center. Astra Drive, Bago Bantay, Lungsod Quezon, Kalakhang Maynila, Philippines
Posted on 30 May 2025
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