• 2+ years of customer service experience in construction, plumbing, HVAC or similar industry required.
• Experience working with homeowners highly desired.
• 1+ year of ServiceTitan or similar Project Management software strongly preferred.
• Highly organized and possess the ability to multitask.
• Capable of quickly making decisions and problem solving when supporting customers over the phone.
• Excellent verbal and written communication skills.
• Knowledge of collections and accounts receivable (AR).
• Ability to empathize with customers and team members, and work independently or in a group setting.
• Ability to adapt in an a fast-paced environment influenced by weather and customer needs.
• Strong computer skills and proficient in Microsoft Office applications.
• Bilingual in English and Spanish a plus.
  
  

• Provide customer service by managing a high volume of inbound phone calls, emails and text messages.
• Coordinating with customers regarding scheduling and maintaining communication up to and after the job, performing quality control calls after project completion.
• Responsible for timely customer communication for current and previous projects within your department.
• Act as liaison between Customer, Production department and estimators through phone calls, text and email communication.
• Collect final payment on all completed jobs, maintaining 90% collection rate within your department.
• Becoming a subject matter expert on Guardian’s warranties, memberships and work orders.
• Assist Production Manager with department schedule to meet expected revenue by correctly prioritizing work orders.

Please refer to job description.