Customer Service Representative
Metacom Careers
Job Description
Benefits
Employee Recognition and Rewards
Annual Appraisal
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Dental Insurance, Disability Insurance, Life Insurance, HMO
Description
- Respond to customer inquiries via phone, email, and chat
- Assist customers, resolve inquiries, and maintain records in Salesforce.
- Provide accurate information about products and services
- Resolve customer complaints and issues effectively
- Maintain customer records and update information as necessary
- Collaborate with team members to improve service processes
- Deliver exceptional customer experiences and support
Requirements
- Educational Qualifications: Bachelor’s degree required.
- Experience Level: Less than 1 year of experience in customer service.
- Skills and Competencies: Proficient in English, familiar with Salesforce, and understanding of sales pipeline.
- Working Conditions: Office environment, potential remote work opportunities.
- Qualities and Traits: Strong communication, problem-solving skills, and a customer-focused mindset.
Monica Dela Cruz
HR OfficerMetacom Careers
High response rate
Working Location
3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines
Posted on 02 June 2025
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